What is it?
The Canyon Lake POA uses Request Tracker, a tool that members may use to communicate with Canyon Lake POA staff regarding a non-emergency requests for service between the hours of 8 a.m. and 5 p.m. (Operations hours are 7 a.m. to 4 p.m.). This improved method is user friendly and helps us manage member requests more effectively, to make it easier for you to report problems and to give you confirmation that your request was received, is being reviewed, is being addressed, and that it has been closed out. You can review your request at any time by simply logging into the website and viewing your Request Tracker….it's that easy.
Why Do I Log-In?
When you want to have your request addressed, the Request Tracker will prompt you to Log-In and have a Password as a new user. What this actually does is start a file for you, for your request, and allows staff to communicate with you regarding that particular request via e-mail.
Who gets my request?
Request Tracker is designed to send each request to the appropriate staff that can properly address your request. Each request submitted will be followed by a confirmation email verifying that your request has been submitted to staff and they will respond to you as quickly as possible.
Why do all of this?
Request Tracker is a cutting edge system designed to assist the Canyon Lake POA staff to serve its members in a more professional, efficient, and timely manner. This system provides for the documentation and processing of each request as well as the ability of additional staff to monitor the progress at any time. Our goal is to serve the Canyon Lake POA members in the most efficient and effective manner.