News Flash

Board News

Posted on: April 16, 2021

04.16.2021 | Streamlining Member Services


Streamlining Member Services

Automated & Interactive Services.

In alignment with the guiding principles established by the Board at the commencement of the 2020/2021 term, a goal was set to refine Canyon Lake POA administrative operations by streamlining services to members.

With the full support of the Canyon Lake POA's Board of Directors, under the guidance of the General Manager and the leadership of the Controller, a search was recently completed for a full-service technology provider to assist with the implementation of this goal. The objective is to streamline services and modernize access to community amenities for the members, including clubs. The selected service provider will equip the Canyon Lake POA with a custom unified platform system for delivering services such as customer management, billing, reservation systems, and other high-end web applications.  

Members can look forward to making online dining reservations, campground reservations, club calendars, events registration, tee times, access to real-time charges, including online payments, and personalized member communications. Additionally, members can receive push notifications through the new system, view current charges, order food, view and pay bills, make reservations (tee times, dining, etc.), access member roster, view and sign up for club events, and much more.

Further, the Canyon Lake POA family of websites will be redeveloped with a mobile-first design, and there will also be a new mobile app. With an exciting vision to provide real-time access to information for community members and clubs, the anticipated launch date for the new management and communications system is September 2021. 

Email Submissions

Under the leadership of the Senior Member Services Manager, the focus of the Member Services department this past year became the need to provide efficient services in the new virtual world. To that end, there was an emphasis placed on the ability to email submissions for registration renewals, membership renewals, etc. at While this method was primarily developed to cope with having to close the offices to the public, this practice has proven to be highly effective at meeting members' needs.

New Member Information Website

A combined focus for the Member Services and Communications departments is providing a welcome platform for new homeowners. Content on this new platform welcomes new owners to our beautiful community and gives them the information they need to establish their membership with the Canyon Lake POA. The platform also provides information on all the great amenities, activities, events, and essential things to know about living in our association. 

Connect With Us

Members are once again encouraged to sign up for newsletters and notifications on our Notify Me page in order to receive information through emails, texts and other methods regarding these issues and others of interest to the community.

Facebook Twitter Email

Other News in Board News

Canyon-Lake-POA-Board-News-April-30-2021 copy 2

05.14.2021 | President's Comments

Posted on: May 14, 2021
03.12.2021_Board News Asset_Square

05.07.2021 | Board Meeting Recap

Posted on: May 7, 2021

04.23.2021 | Thank You Jeanne O'Dell

Posted on: April 30, 2021

04.23.2021 | Thank You Tom Nathan

Posted on: April 23, 2021
03.19.2021_Board News Asset_Square copy

04.02.2021 | Project Accomplishments

Posted on: April 2, 2021
03.19.2021_Board News Asset_Square copy

03.26.2021 | Enhancing Communications

Posted on: March 26, 2021

03.19.2021 | Board Committees

Posted on: March 19, 2021
Board Meeting Recap

03.12.2021 | Board News Update

Posted on: March 12, 2021
Board News_Square Asset_03.05.2021

03.05.2021 | Upcoming Board Meeting

Posted on: March 5, 2021
Board News Media Assets_12.04.2020

02.19.2021 | Flags & Budget

Posted on: February 19, 2021
Board News Media Assets_12.04.2020

02.12.2021 | Board Meeting Highlights

Posted on: February 12, 2021
Board News Media Assets_11.27.2020

02.05.2021 | Upcoming Board Meeting

Posted on: February 5, 2021
Board Update_01.29.2021

01.29.2021 | Golf Course Irrigation

Posted on: January 29, 2021
Board Update_01.22.2021

01.22.2021 | Mailbox Lighting

Posted on: January 22, 2021
Board Update_01.15.2021

01.15.2021 | Bylaws Restatement & More

Posted on: January 15, 2021
Board Update_01.08.2021

01.08.2021 | Community Aesthetics

Posted on: January 8, 2021
Board Update_12.18.2020

12.18.2020 | Budget Development

Posted on: December 18, 2020
Board Update_12.11.2020

12.11.2020 | Walking on Golf Course

Posted on: December 11, 2020
Board News Media Assets_12.04.2020

12.04.2020 | Board Meeting Outcomes

Posted on: December 4, 2020
Board News Media Assets_11.27.2020

11.27.2020 | Discussion Items

Posted on: November 27, 2020
Board Update_11.20.2020

11.20.2020 | Six Month Check-In

Posted on: November 20, 2020
Board Update_11.13.2020

11.13.2020 | Board Meeting Highlights

Posted on: November 13, 2020
Board Update_11.06.2020

11.06.2020 | Board Meeting Discussion

Posted on: November 6, 2020
Board Update_10.23.2020

10.23.2020 | Budget Development

Posted on: October 23, 2020
Board Update_10.16.2020

10.16.2020 | Reserve Study

Posted on: October 16, 2020
Board Update_10.09.2020

10.09.2020 | Board Meeting Recap

Posted on: October 9, 2020
Board News Asset_09.25.2020

09.25.2020 | Parking Update

Posted on: September 24, 2020
Board News Media Assets_09.04.2020

09.11.2020 | Traffic Concerns

Posted on: September 11, 2020
Board News Media Assets_09.04.2020

09.04.2020 | Board Meeting Recap

Posted on: September 4, 2020
Board News Media Assets_08.28.2020

08.28.2020 | Board Workshop Recap

Posted on: August 28, 2020
Board News Asset_08.21.2020

08.21.2020 | Board Workshop Scheduled

Posted on: August 21, 2020
Board News Aug. 7

08.07.2020 | Board Meeting Overview

Posted on: August 7, 2020
Board News - July 31, 2020

07.31.2020 | North Ski Area Use

Posted on: July 31, 2020
Board News Media Assets_07.17.2020

07.17.2020 | 2020/21 Projects List

Posted on: July 17, 2020