FAQS

Amenities & Facilities

1.What is the purpose of the Canyon Lake POA ID Card?

The Canyon Lake POA ID card is your membership identification. It must be provided in order to access the pool, purchase alcoholic beverages at the Lighthouse Restaurant & Bar and it can give you access to the community without a vehicle decal. Member Services will issue you a Canyon Lake POA ID card.

2.Where are the parks in Canyon Lake?

Canyon Lake has an abundance of parks. View them here.

3.Can I reserve a park for a special event?

The Canyon Lake POA takes reservations for the pavilion areas that are available at Holiday Harbor Park  and Roadrunner Park and also the stage at Indian Beach To reserve these areas please call the Activities Department at951.244.6841 x610.

Assessments & Fees

1.When are monthly assessments due?

Monthly assessments are due on the first of every month and late after the 15th. If the Canyon Lake POA office is closed on the 15th, please make sure that payment is received prior to the 15th.

2.What form of payment is accepted for charges or fees?

The Member Services office accepts check and credit/debit card. Cash is not accepted.

Citations & Violations

1.What are citations and violations?

Community Patrol enforces the Canyon Lake POA's Rules & Regulations by issuing citations. Members may receive violations for not adhering to the Canyon Lake POA's Architectural Guidelines as published in its Rules & Regulations.

2.I've received a citation, what should I do?

If you have received a notification regarding a citation and would like to make a payment, please have the citation number (located at the top right-hand corner of the citation) and chose from the following options:

  1. Mail a check or money order made out to Canyon Lake Property Owners Association to: 31512 Railroad Canyon Road Canyon Lake, CA 92587
  2. Pay in person at the Canyon Lake POA Office located at 31512 Railroad Canyon Road in Canyon Lake with a check, money order or credit card
  3. Pay over the phone with a credit or debit card by calling the Member Services department at 951.244.6841 x310

3.I received an architectural violation, what do I do?

If you have received a notification regarding a fine(s) for an architectural violation(s) and would like to make a payment, please refer to the PC number (ex: PC.8.9) located on the letter or the name of the violation and chose from the following options:

  1. Mail a check or money order made out to Canyon Lake Property Owners Association to 31512 Railroad Canyon Road Canyon Lake, CA 92587
  2. Pay in person at the Canyon Lake POA Office located at 31512 Railroad Canyon Road in Canyon Lake with a check, money order or credit card
  3. Pay over the phone with a credit or debit card by calling the Member Services department at 951.244.6841 x310

Communications

1.How do I sign up for the Canyon Lake POA email newsletter?

The Canyon Lake POA sends out an email newsletter every Friday with important information about the community. Click here to sign up online to receive these emails, or you can manage all of your notifications from the Canyon Lake POA on our Notify Me page. You can also view our past newsletters online at www.canyonlakepoa.com/newsletters.

Please note, when you sign up to receive emails from us please set your email spam blocker to allow mail from [email protected]

2.Where can I get a copy of Canyon Lake Living?

Canyon Lake Living Magazine is a quarterly publication that includes the latest Canyon Lake POA news, activities, and events.Copies are available at the following locations:

  • Canyon Lake POA Office
  • Canyon Lake Golf & Country Club
  • Canyon Lake Lodge
  • Canyon Lake Senior Center
Release Dates

Canyon Lake Living is delivered to the residents of Canyon Lake with the Friday Flyer on the last Friday of the following months:

  • February
  • May
  • August
  • November

3.How do I receive email or text alerts from the Canyon Lake POA on news, events, and emergency situations?

You can subscribe to multiple categories of email and text alert notifications on our Notify Me page. There are many categories members may select to receive news from depending on their special interests. However, we recommend all members sign up for these main categories:

  • Canyon Lake POA Community Newsletter (under Notify Me)
  • Community Alerts (under Alert Center)
  • Canyon Lake POA News (under Newsflash)

Please note, when you sign up to receive email alerts from us please set your email spam blocker to allow mail from [email protected]
CodeRED Community Notification System (managed by City of Canyon Lake)

 

CodeRED Community Notification System (managed by City of Canyon Lake)

The City of Canyon Lake sends out text alerts through their CodeRED notification system. For information about CodeRED notification visit the City of Canyon Lake's website.

4-.he City of Canyon Lake sends out text alerts through their CodeRED notification system. For information about CodeRED notification visit the City of Canyon Lake's website.

If you have signed up to receive text alerts on our Notify Me page to receive text alerts, but you are still not receiving them please contact our website and communications provider, CivicPlus. Please follow the steps below:
1- In a new text message, send SAMPLE and CIVICPLUS to 46786 from your phone

  • Note: SAMPLE will send a demo-text of the service.
  • Note: CIVICPLUS will trigger the "Opt-In" message.
  • Note: The "Opt-In" message will allow you to join the notification service.
2- Respond to the Opt-In message with your appropriate confirmation
  • Note: After you respond you will receive your final confirmation.
3- Confirm the notification service is working properly.
  • Note: You will receive a confirmation message saying that you have subscribed
  • Note: You may send a test message, or wait until you need to send the next message.
4- If the notification service is still not working, contact CivicEngage Support with the following information:
  • Your phone number
  • Screenshot showing a reply to the CIVICPLUS Opt-In message
  • Note: Please note if the user did not receive a response to either message

5.Is the Canyon Lake POA on social media?

Yes, you can follow the Canyon Lake POA social media pages at:

Lake Algae FAQ

1.What are algae?

  • Algae are photosynthetic organisms (plants) found naturally in marine and freshwater environments.
  • They produce their own food through photosynthesis and are vital for the well-being of marine and freshwater ecosystems.

2.Are any local agencies addressing algae concerns in Canyon Lake?

The Lake Elsinore and San Jacinto Watershed Authority (LESJWA) was formed to improve water quality in Lake Elsinore and Canyon Lake. This organization is made up of stakeholders from around the watershed who are implementing programs such as the alum treatments to Canyon Lake. Many of these programs are grant funded and are a result of numerous lake studies.

3.Who is responsible for lake warnings or closures based on the risk of cyanobacteria or toxins?

  • The Canyon Lake POA and EVMWD have partnered on the development and implementation of an HAB monitoring and sampling program.
  • The Canyon Lake POA will post signs based on varying risk levels, and for closing/reopening the lake in response to known conditions.

4.When do algae bloom?

  • Conditions for algae blooms are ideal when there is an oversupply of nutrients in a lake, such as phosphorus and nitrogen from lawn fertilizers, high temperatures, low oxygen levels in the water, little water movement, and low water levels.
  • Algae blooms result when phytoplankton, organisms living on water surfaces, reproduce rapidly and cause dense buildups.
  • In a balanced ecosystem, phytoplankton are the food base for many other organisms. However, with an oversupply of nutrients, they experience excessively high growth rates that result in algal blooms.

5.Are algae bad for the lake?

In a balanced ecosystem, most algae are necessary to keep a body of water healthy and productive. However, excessive algae growth reduces water clarity, releases a strong odor, and suffocates aquatic life forms by depleting oxygen levels and blocking sunlight.

6.What are Blue-Green Algae (BGA)?

  • While BGA looks very similar to normal algae, it is actually not an algae at all, but a cyanobacteria naturally found in fresh and salt water systems.
  • Cyanobacteria have existed in water bodies for centuries and our understanding of them and detection of toxins has improved in recent decades.
  • Similar to algae, cyanobacteria use photosynthesis, as well as nitrogen and phosphorus for food.
  • Not all BGA blooms are harmful, as only a few very specific strains produce toxins that can result in moderate to severe health complications in humans and animals.
  • Toxicity of the algae bloom cannot be detected by simple observation and requires a collection of water samples and lab analyses.

7.What should a resident do when they see an algae bloom?

Refrain from going into water that is foamy, scummy, pea-green, blue-green, brownish red, or looks like floating paint.

8.When in doubt, stay out!

  • Do not allow children or pets to play in or drink the water until the algae bloom subsides and drops to the lake bottom. If pets swim in water tinted with an algae bloom, rinse them off immediately.
  • Water with mats of algae should not be used for cooking, even if it is filtered or boiled.

9.Do alum treatments being applied to Canyon Lake help reduce algae blooms?

  • The alum treatments are designed to reduce the phosphorus levels in Canyon Lake. Common sources of phosphorus include fertilizers, pet waste, natural mineral erosion, and existing lake sediment.
  • Phosphorus is often the limiting nutrient for algae, therefore removal of it will likely reduce algae growth.

10.Why hasn't the alum applications prevented algal blooms in the coves?

In some situations, where lake waters are particularly stagnant and shallow as evident around lake coves, algae growth may still occur despite repeated alum treatment. Usually the algae mats in the coves will dissipate over time and drop away within 2-3 weeks.

11.Is there anything I can do to reduce algae?

Yes, together we can all help reduce nutrient inputs to the lake by picking up after our animals, reducing runoff from our irrigation, reducing fertilizer use, and avoid littering in our streets. All of these practices reduce the amount of pollutants that end up in Canyon Lake, which can lead to algae growth.

12.Do algae affect our drinking water?

Canyon Lake is a drinking water reservoir that EVMWD seasonally utilizes to offset costly imported water. After proper treatment, algae does not have any negative health impacts, but can add an earthy taste to drinking water.

13.Who tests Canyon Lake for algae blooms?

In recent years, algae testing has been conducted at Canyon Lake by the Southern California Coastal Water Research Project (SCCWRP) and LESJWA. These tests are not required by State or Federal law and are used for research purposes to help improve water quality.

Lake Lease Updates

1.What are the total legal fees Canyon Lake POA spent on Lake Lease litigation?

Between August, 2011 and March, 2017, the Canyon Lake POA spent $1,066,931.93 on legal fees related to the Lake Lease, which includes negotiations and preparing and filing litigation.

2.Does this mean the litigation between Canyon Lake POA and EVMWD is over?

Some of the litigation is over, but not all of it. Specifically, the "Tax Case" (Riverside Superior Court Case Number RIC 1504034) and (Court of Appeal Case Number CIV Number E065705) which was on appeal, has been dismissed. However, the "Declaratory Relief Case" (Riverside Superior Court Case Number 1503428) is still pending. The reason why the Declaratory Relief Case is still pending is that there are a few important issues that must be resolved, which were not the subject of the 5th Amendment. Specifically, there appears to be some incongruity as to where the border of the Lake, and shore zone, actually lies, and the parties want a definitive determination as to where that important boundary is.

The parties also want to come to create a uniform process for future encroachments into the Lake and onto the shore zone, which involves all the necessary stakeholders, i.e. CLPOA, EVMWD, and CLPOA's members. There needs to be a standardized process so everything is as consistent, fair, and predictable as possible.

Mandatory RFID Transition

1.What is RFID? What is an RFID transponder?

RFID is an acronym for Radio Frequency Identification Device. The RFID transponder is the physical tag applied to the vehicle or golf cart which triggers the gate to open.

2.How does RFID work?

At each gate there is an RFID panel which is programmed to read the RFID transponder. When the panel reads a valid RFID transponder it will automatically open the gate arm.

Please note, vehicles in the RFID lane without a transponder can cause the lanes to back up, as they have to communicate with the attendants, and then be turned around and re-enter through the guest lane. One or more of these instances which can take several minutes, can magnify backups at busy times.

3.Who can get an RFID transponder?

RFID transponders are for Canyon Lake POA members only. To receive an RFID transponder, members must bring the current vehicle registration and the actual vehicle to the Canyon Lake POA's Member Services office. For information on registration requirements, please contact the Member Services department at 951.244.6841 x310.

4.How do I get an RFID transponder?

RFID’s are for Canyon Lake POA members only. To receive an RFID transponder, members must bring the current vehicle registration and the actual vehicle to the Canyon Lake POA's Member Services office. For information on registration requirements, please contact the Member Services department at 951-244-6841 x310.

5.How will I know when my RFID expires?

Members will receive an emailed notification from dwellingLIVE that is sent out 30 days, 10 days, and the day prior to the RFID expiration. All golf cart RFIDs will expire on May 31.

6.I received the email from DwellingLive, but how do I know which vehicle's RFID is expiring?

You can contact the Member Services department at 951-244-6841x310 and our friendly staff can help you. Alternatively, you can log into your dwellingLive account online to view a list of registered vehicles and their RFID transponder numbers:

  1. Login to your account at www.community.dwellinglive.com
  2. If you have multiple properties, select one to review
  3. Select My Account at the top right
  4. Scroll down to review Vehicles to see a list of your vehicles and their RFID numbers

7.Do I remove my RFID when it expires?

No, do not remove the RFID. For memberships with an annual expiration (i.e. tenants, sub-associates, resident members) the RFID will be re-activated upon membership renewal.

8.What do I do if I sell my golf cart or vehicle?

Upon the sale of your vehicle or golf cart, please remove the decal (not the RFID transponder) and return it to the Canyon Lake POA office. Once the decal is returned, the RFID will be de-activated.

9.My RFID isn't working, should I remove it?

No, do not remove the RFID. Please contact the Member Services department at 951-244-6841 x310 so that staff may assist in troubleshooting the problem.

New Homeowner Information

1.What is the difference between the City of Canyon Lake and the Canyon Lake Property Owners Association?

City of Canyon Lake

The City of Canyon Lake is a municipality that is governed by a City council that is the elected body of City Government. The City Council is a five-member, non-partisan board, elected at large from the citizens of Canyon Lake. The City Council is responsible for formulating the policies for the City and approving the major actions through which the municipal functions are conducted. For more information about the City, visit their website

Canyon Lake Property Owners Association (Canyon Lake POA)

The Canyon Lake POA is a private entity. The Canyon Lake POA is a mutual benefit, not-for-profit corporation organized under the Corporations Code of the State of California. The Canyon Lake POA holds elections to choose a Board of Directors which is responsible for the overall operation and management of the community. The Canyon Lake POA owns, maintains and operates common property and facilities within Canyon Lake.

2.What do I need to lease in Canyon Lake?

The homeowner or eligible property manager needs to complete the Canyon Lake POA Lease Authorization Form and turn it into the Member Services department.

3.Where do I get my mailbox key if I am a new homeowner?

For any information regarding your mailbox keys, please contact the Sun City Annex Post Office at 951.679.7886. Their address is:

Sun City Annex Post Office
l29700 Haun Road
Sun City, CA

4.Do I have to register my pet?

No, you are not required to register your pet with the Canyon Lake POA; however, all pets must be registered with the City of Canyon Lake at 951.244.2955.

5.How can I access the community with my vehicle?

Canyon Lake has three access gates, the Main Gate, North Gate, and East Gate. Gates are guarded and residents can access the community most efficiently by obtaining an RFID transponder from the Member Services office for $10. RFID transponders allow residents to use the RFID lane at the Main Gate or East Gate. Residents can also obtain a vehicle decal that is affixed to their vehicle windshield and access the community via the decal lanes. Each property is eligible to receive four vehicle decal stickers without charge. Additional vehicle stickers are available at an additional cost. To get a decal, please visit the Member Services office with the vehicle’s current registration (the vehicle sticker will expire one month following the vehicle’s registration expiration date). Please note the following:

  • The vehicle must be registered to a member of the property.
  • If the vehicle is registered to a company, a letter from the company on company letterhead stating that the vehicle is to be solely used by the member and / or any authorized person must be presented with the vehicle.
  • If purchasing a new vehicle, please visit the Member Services office with the temporary registration provided by the DMV.
  • Please note that all valid decals must be returned when a vehicle or property is sold.1
Read More About Vehicle Registration Here

6.I've just closed escrow. What do I need to access the community?

Congratulations! Please bring the following items to the Canyon Lake POA Member Services office located at 31512 Railroad Canyon Road, Canyon Lake, California.

  • Recorded copy of the grant deed OR
  • Copy of the grant deed certified by escrow AND
  • Copy of the final closing statement AND
  • Valid vehicle registrations

Member Services will assist in you obtaining vehicle decals and/or RFID transponders for your vehicle.

Real Estate Agents

1.How many signs can be placed inside the community of Canyon Lake?

A maximum of six (6) personalized signs may be placed inside the community of Canyon Lake. At the following intersections only one (1) Canyon Lake POA approved broker sign may be placed:

  1. Canyon Lake Drive South x Continental
  2. Canyon Lake Drive North x Vacation Drive
  3. Vacation Drive x Longhorn Drive

2.Where can personalized open house signs be placed?

Personalized signs may be placed on the property, an adajacent street, or at a specified intersection within the community of Canyon Lake. Limit of one (1) sign on any property and at any one (1) intersection.

3.Where can't open house signs be placed?

Open house signs cannot be placed in the streets, on vehicles, on golf carts, trailers of any kind, on Canyon Lake POA common ground, and they cannot block the view of a fire hydrant.

4.When can I put open house signs out?

Open house signs may be place one (1) hour before the start of the open house and need to be removed immediately following the close of event.

5.How big can open house signs be?

Open house signs cannot exceend three (3) squre feet and the top of any sign may not exceed three (3) fee off the ground.

6.Are there open house sign appearance restrictions?

Signs must have a professional appearance. No balloons, streamers, or similar material can be added.

7.Are there any exceptions to open house signage restrictions?

A banner/flag up to six (6) feet in height and may be placed on the property during the open house. One standard size rider, not to exceed one (1) square foot may be placed on top of each a-frame sign.

Virtual Services

1.How can I make my assessment paymet?

Monthly assessments are due the first of every month, and considered late after the 15th. Payment options are available by phone, online, or by mail.

  • Click Here to Make Payment OnlineClick Here to Make Payment Online
  • By Phone
    Make your payment by using our automated phone payment system.Toll-free payment number 951-348-3052
    This service is available 24 hours a day, 7 days a week.
  • By Mail
    Payments can be mailed to:
    Canyon Lake Property Owners Association
    P.O. Box 980785
    West Sacramento, CA 95798

Please note, the Canyon Lake POA’s new budget takes affect on May 1, 2020. The annual member assessment will be $3,360. Assessments are due on May 1, 2020 and property owners may pay their assessment in full, or pay 12 equal monthly payments in the amount of $280 (plus installment fee).

2.How do I renew my RFID?

Email a copy of your current vehicle registration to [email protected] Our associates will take care of the rest!

3.I just purchased a home in Canyon Lake. What do I do now?

Email your copy of your grant deed recorded or stamped certified by escrow to [email protected]

4.How do I renew my lease?

Property Owners will need to complete the Lease Authorization Form and email it to [email protected]

Website Support

1.I had an account on the old website, do I have one on this website?

We were able to transfer a large majority of the users from the old website to our new website. All users with an active email associated with the old website should have received an email from [email protected] to activate their account on the new website by creating a password.


If you missed the email and want to verify if you have an account on our new website you can simply click the "Login" button in the top left corner, then "Existing Account" enter your email address and click "Forgot Password". If the email exists in the system, an email will be containing a link to reset the password. Or, you can always call the Canyon Lake POA at 951.244.6841 for help troubleshooting your account.

2.Where do I enter my username on the new website?

Unlike the old website, this new website does not have unique usernames. Your username for this new website is your email address. When we moved to the new website, we were able to transfer a large majority of the users from the old website. In this case, the email address you used to register on the old website would have received an activation email from [email protected] to activate the account on the new website by creating a password.