Guest Access
Guest Call-In Services
Canyon Lake residents may authorize visitors to enter the community by either calling them in or using the Canyon Lake POA's online guest call-in system. All visitors must be called in and must provide a valid driver's license to access the community. Guests will be issued a parking pass for parking on the streets/amenities. Parking passes are valid for the duration of the resident's authorization, up to 10 days.
Types of Guests
| Temporary Guest | Permanent Guest | Service Provider | |
|---|---|---|---|
| Guest Driver's License Required for Access | ✓ | ✓ | ✓ |
| Allowed to Park at Common Facilities/Amenities | ✓ | ✓ | No |
| Maximum Days Added | 90 days | No Maximum | 10 days |
| Maximum Days Guest Pass May Be Issued | 10 days | 10 days | 10 days |
| Manage Guest(s) Online | ✓ | ✓ | ✓ |
| Manage Guest(s) In App | ✓ | ✓ | ✓ |
| Homeowner Responsible for Guest(s) | ✓ | ✓ | ✓ |
| Maximum Amount of Guests | 10 per day | 6 | 10 per day |
| Restricted Holiday Access | ✓ |
Temporary Guests
Temporary guests may be called in for up to 90 days, however their guest pass is only active for up to 10 days. A member may call in up to 10 temporary guests per day.Permanent Guests
Members may have up to six permanent guests. Permanent guests do not have an expiration, however their guest pass is only active for up to 10 days. While this type of guest does have an expiration, it is important to note that the Canyon Lake POA does clear the permanent guest lists on an annual basis at the start of each fiscal year. This process takes places to ensure the accuracy of the permanent guest list. The permanent guest list can be easily managed through the dwellingLIVE app or website. Alternatively, you can visit the Canyon Lake POA Member Services office for assistance.
Service Providers
A service provider is an entity or individual that offers temporary services to homeowners in the community. They do not have access to amenities or facilities and should park near the homeowner’s address they are serving. Service providers are limited to 10 days community access. Service provider access is restricted on the following holidays: Memorial Day Weekend, 4th of July, Labor Day, Halloween, Parade of Lights, New Year's Eve. Should members need a service provider to have access on any of these holidays they can add them as a temporary guest for the day/weekend.
Examples of Service Providers:| Contractors | In-home Healthcare Services |
| Delivery Drivers (DoorDash/Grub Hub/Pizza) | Landscapers/Pool Services |
| Furniture Deliveries | Plumbing Services |
| House Cleaning Services | Ride Share Apps (Uber/Lyft) |
| HVAC Services |
Guest Call-in Options
dwellingLIVE Visitor Management
dwellingLIVE Visitor Management
Through dwellingLIVE, the most advanced visitor management and access control software, members can quickly grant visitors and vendors access into the community. The following are useful links:
- Register for online guest call-in service
- Log into dwellingLIVE (registration required)
- Website Tutorial: How to Add a Guest or Service Provider
- Website Tutorial: How to Add a Party
dwellingLIVE App
dwellingLIVE Smartphone App
dwellingLIVE, has a FREE guest list app for both iOS and Android. This app allows members to easily manage guest lists and account information from their mobile device. To get this free app, members should search “dwellingLIVE” in the app store from their phone. Members will need to know their login email and password to sign up.
- Mobile Phone App Tutorial: How to Add a Guest or Service Provider
- Mobile Phone App Tutorial: How to Add a Party List
dwellingLIVE e-Passes
dwellingLIVE's ePass
dwellingLIVE's ePass option is the best and easiest way for your guests to access the community. ePasses allows Canyon Lake POA members to email guest passes to their guests so they can either print the pass ahead of time, or the gate guard can scan their pass on their smartphone. Each manned lane is now equipped with wireless hand-held QR code scanners. Visitors can either hold up their smartphone or printed pass for the guard to scan (similar devices are used at airports to scan boarding passes and at popular chain restaurants like Starbucks®). Gate guards will issue printed parking passes to eligible visitors who haven't yet printed the epass out.
This feature is available by logging into dwellingLIVE online or through the mobile app. Members may also contact the Canyon Lake POA call center at 951-244-6841 option 0 to utilize this feature, as long as they provide their guest's email address to the operator.
Member Services Call Center
Member Services Call Center
Members can call guests in 24 hours a day, seven days a week by calling 951-244-6841 and selecting option 0. Staff will ask for the Member name, property address, call-in code, and the name of the guest as it appears on their driver’s license.